Confirmations & Shipping
Upon order placement, an automated order confirmation will be delivered to the email address on file. Once order has shipped, a tracking confirmation will also be emailed. Please allow 48 hours for orders with in-stock merchandise to process, and 3-5 business days for standard ground shipments. Please contact Customer Service if any order needs expedition.
All Continental US orders are shipped FedEx Ground, unless specifically requested for FedEX 2-day shipping or FedEX overnight.
All orders will incur a shipping fee. Upon completion of the order, shipping will be applied to final invoice and charged to the credit card used for the order, based on total weight and delivery location.
Standard shipments do not require customer signature upon delivery. To request signature at delivery, or to add insurance for your order, please notate such in the comments box upon checkout.
All International orders (unless noted otherwise in the comments box) are shipped FedEX International Ground (if to Canada/Mexico), or Fedex International Priority, and charged the actual cost of shipping plus a $35.00 packaging and processing fee for the additional customs paperwork.
HICORP Inc reserves the right to invoice or charge the credit card used for the order for any additional duties and taxes that may apply. Shipping rates listed on international order confirmations are only estimates based on standard rates. If the actual shipping rate is greater than the estimate provided, the order will be held for 30 days.
If you wish to return an item, please complete your return within 30 days of the original order date. All returns must include the original packing slip and any information pertaining to the return. Each item returned will incur a $3 restocking fee. Refunds after the restocking fee, will be processed in the form of the original payment. Shipping and handling costs will not be refunded unless product shipped was defective, damaged, or HiCORP made an error with the order.
Lost or Damaged Packages
For any lost or damaged package, please contact firstname.lastname@example.org within 15 days of the tracking delivery date to file a claim. Orders will be replaced upon approval of claim and receipt of reimbursement from the shipping carrier.
Please send all inquiries to:
4383 South 91st East Ave.
Tulsa, OK 74145
Customer Service Representatives are available:
Monday – Friday
9:00 AM – 4:00 PM CST
Phone: 800-652-6051 Ext. 143
Local: 918-663-8225 Ext. 143